Frequently Asked Questions

  •  What does design day include/what is delivered?

Design Day is custom to your specific design needs. A standard Design Day will typically include a floor plan layout, a 2D design board with color palette, and a clickable shopping list board and shopping list outline. Designs are inclusive of all furniture, art, and décor, rugs, all finishes, flooring selection, paint and wallcoverings, backsplash, countertop material, and plumbing fixture selections where applicable, lighting fixtures, etc. Our designs are inclusive of a full and complete design for your space. On top of standard Design Day deliverables, you have the opportunity for additional services according to your needs, this can include custom cabinetry designs and drawings, custom window treatment designs, a 3D room design, sourcing samples on your behalf, providing you with additional design consulting, etc. It is up to you how we best utilize your time during your Design Day. We use the pre-Design Day project assessment and our Design Day morning meeting to establish and prepare for your specific design needs ahead of time, ensuring a well-used and productive Design Day and outcome.

  • I have an open floor plan main concept; how many Design Days do I need?

You will need to purchase a Design Day for each room within your open concept layout that you would like designed.

  • Can I keep existing furniture or décor already in my room?

We are happy to incorporate any current items into your design. On the design assessment you will let us know which existing pieces you would like to keep as well as submit photos of the items so we can effectively factor them into your new design.

  • How do I best measure my room/space?

After purchase you will receive our Onboarding email including our Measurement Guide. You will use this guide when taking measurements of your space.

  • How do I complete the design assessment? What does it include?

Following your Design Day purchase, you will receive our Onboarding email including the project assessment where you will input the measurements & photos of each wall in your space (we give instructions to make this part as easy as possible), and answer a thorough set of questions about your space. The design evaluation provides us with a solid foundation, saving us valuable time during your Design Day.

  • How do I know I will be happy with the design?

We stand behind a 100% happiness guarantee. We will revise every part of your design until you are completely happy and ready to purchase your items and implement your design. We are happy to make revisions for you during your Design Day and will make unlimited revisions for you within 5 business days of your Design Day. With this revision policy, we do not offer refunds after the purchase of your Design Day.

  • How much can I expect to spend?

We often receive a range of investment amounts from our clients. You will input your desired investment in the design assessment, and we will do our best to stay close to the investment level specified. However, we recommend a budget of at least $10,000 when designing a full room to ensure that we can make the best design recommendations for your space. A comfortable budget for an entire room design (inclusive of all furniture and decor pieces) is $15,000-$20,000.

  • What if items go out of stock after I receive my design?

We do our best to ensure that all items within your design are in-stock at the time of the design presentation. Due to the nature of online shopping, we highly encourage clients to purchase items they love as soon as possible following their Design Day. Three days after the close of your revision period post Design Day, we begin a $150/item resourcing fee if an item is out-of-stock and needs to be replaced in your design.

  • What if I’m not happy with an item once I receive it in person?

With any type of online purchase, there is always a chance that an item could look different in pictures online or on the design board than it does in real life. Also, sometimes (but rare), an online item has inaccurate measurements. All items within your design will have clear instructions and guidance to facilitate easy returns on your behalf if this situation arises, and we will help you navigate a replacement. We do our best to avoid any returns, but sometimes they are necessary. If you are not happy with any items once they arrive, please reach out to us so we can help you with replacements.

  • How does selecting paint colors work with Design Day?

We will recommend various paint and stain options for your space. We always recommend testing colors and obtaining samples of paint that is recommended. We can assist you with obtaining the needed samples. We are resolute that our clients must sample paint before making the final selection, every space and computer screen show color differently. It is important to test paint colors at different times of day, and in various areas of the space being painted. If you are updating your floor finish, you will want to test paint samples alongside the new flooring as well.

  • Can you design a room if my home is being built/ not yet built?

Yes, the floor plan for the space must first be complete.

  • Do I have to buy the items in my design?

You are under no obligation to purchase the items in your design, you stay in control of the buying process. If there are any items within your design that you do not love, we provide you with revisions during your Design Day, as well as after.

  • How long does the process take?

After purchase you will receive our Onboarding email with instructions. Once your onboarding is complete (you have submitted your project assessment, space measurements and photos, and have watched your onboarding video) we will contact you to schedule your Design Day. Design Days are typically scheduled out 1-3 weeks from the time of scheduling. Your Design Day itself will be one full week day during the hours of 8:00am – 2:30pm EST. Approximately 1-2 hours of this time (broken up between two sessions – your morning meeting and your midday presentation) will be active participation direct with designer, while the remainder of the time you will only need to be available by phone for any questions or follow up that may arise from the designer.

  • How does ordering work?

You are in control of the ordering process. We provide you with a clickable shopping board as well as an itemized clickable shopping list with all necessary information regarding the product, ordering, and returns. We aim to provide you with a one-stop-shop checkout on our design platform, where you can order all items in your design at once with one checkout, making ordering super easy and convenient. There are sometimes cases where an item or two may need to be ordered separately.

  • What sources do you use for furniture and decor?

We thoughtfully source products from hundreds of sellers worldwide, from large retailers to small boutiques, and everywhere in between. Providing you with the quality and uniqueness of a one-of-a-kind space.

  • Can you design my entire home?

We suggest, but it is not required, starting off with one or two rooms to get a feel for the process and see if it will be a fit for your entire home. The process is similar to a single room design with a few differences. With a whole home design, during our initial Design Day, we will conduct our first design meeting and cover the basics for the entire home project room by room. We will spend the rest of the first Design Day creating a project scope and outline. At the end of the first Design Day, we will have a second meeting with you to deliver a presentation of the overview of the entire design project. The consecutive Design Days that follow will be spent designing each room one by one individually. We still spend at least one full Design Day per room being designed. However, with this model, given that there is typically only one rigorous initial design meeting, (opposed to one design meeting for each individual room) we are able to get more done for you in our total allotted designing time. If you are interested in an entire home design, please reach out to us by email (design@coreouten.com) and we will be glad to help you get started.

  • Can you recommend contractors or architects?

We do not recommend contractors, architects, or any service-based vendors for virtual design/Design Day projects.

  • Can you give me an estimate on construction or renovation cost?

We are unable to give estimates on renovation costs, as they greatly vary from location to location. The designs, drawings, and specifications we provide can make contacting trades and receiving accurate estimates more efficient.

  • Do you provide custom cabinetry or drapery design?

Yes, we are able to provide custom cabinetry and drapery design.

  • What if I want full service and in person design?

Please email us (design@coreouten.com) and let us know about your project.

 

Questions we haven’t answered? Please send us an email and we will get back to you as soon as we can!